At La Prima, we believe self-care should feel smooth from browsing to delivery. Here's everything you need to know about how we ship your order, how long it takes, and where we deliver.
Where We Ship
We currently deliver to:
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European Union
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United States
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Asia
If your country is not listed at checkout, reach out to us at support@laprima.shop and we will do our best to help.
Shipping Times
All orders are fulfilled through our trusted global logistics partners and manufacturing facilities.
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Processing time: 1 to 3 business days
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Estimated delivery times:
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European Union: 6 to 12 business days
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United States: 7 to 15 business days
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Asia: 8 to 18 business days
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These are estimated timeframes. Delays can occasionally occur due to customs processing or local carrier issues.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking link. This link lets you follow your package every step of the way.
If you do not receive tracking information within 3 days after your purchase, please check your spam folder or contact us directly.
Shipping Costs
Shipping fees are calculated at checkout based on your location.
We occasionally offer free shipping promotions. These will be clearly mentioned on our website when active.
Duties and Taxes
Most shipments arrive without additional fees. However, international customers are responsible for any customs duties or import taxes required by their country.
Lost or Delayed Orders
If your package is taking longer than expected or seems to be lost, please contact us. We will investigate and provide a solution, such as reshipping the items or issuing a refund depending on the situation.
Contact Us
If you have any questions or concerns about your order, feel free to reach out to us anytime at support@laprima.shop. We are always happy to help.