Returns & Refunds

Effective Date: 19/07/25

We hope you love your La Prima products as much as we do. However, due to the nature of skincare and hygiene-sensitive items, we have a strict return and refund policy to ensure the safety and integrity of every order.

Eligibility for Returns

To be eligible for a return, your item must meet all of the following conditions:

  • The item must be in its original, sealed packaging

  • The box must be unopened, unused, and free from any damage

  • The return request must be submitted within 7 days of delivery

  • You must provide a photo of the package (unopened and sealed) and your order number

Opened or used products cannot be returned under any circumstances. This policy is in place to protect the health and safety of our customers.

Non-Returnable Items

We do not accept returns on:

  • Opened, used, or tampered items

  • Products not in original condition or packaging

  • Free gifts or promotional items

  • Items returned more than 7 days after delivery

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product:

  1. Contact us at support@laprima.shop within 3 days of delivery

  2. Include photos of the unopened package, the shipping label, and the product received

  3. If the claim is approved, we will offer a replacement or refund as appropriate

All claims are reviewed case by case, and we reserve the right to decline requests that do not meet the stated conditions.

Refunds (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method

  • Refunds may take 5–10 business days depending on your bank or payment provider

  • Shipping costs are non-refundable

Order Cancellations

Due to our fast processing and fulfilment through Zendrop, orders cannot be canceled once placed. Please double-check your shipping address and order details before completing your purchase.

How to Start a Return

To initiate a return, contact support@laprima.shop with the following:

  • Order number

  • Reason for return

  • Photos of the unopened, sealed product and shipping box

We will guide you through the next steps if your item qualifies for a return.

Final Notes

Returns sent without prior approval or that do not meet the above conditions will not be processed and may not be returned to you.

Thank you for understanding. These policies help us maintain product integrity, reduce waste, and ensure customer safety.